Medical Imaging Spare Parts – FAQ

The main details we need to provide the best support will be a part number, a brief description of the part and the model name of the system the part is needed for. It would be great if you can also forward a picture of the part. You can send all these details to [email protected], and our parts team will make sure to reply as soon as possible.

We do ship parts worldwide and we can arrange packing and shipping for you. The cost will vary depending on the size of the part and the destination; therefore, we will specify the costs case by case.

We can blind-ship your orders and ship directly to site to save time.

We work with different couriers, always choosing the most appropriate depending on the destination. However, we prefer to use DHL and TNT. If you wish that we use a specific one, you just let us know when placing your order.

We always inspect the parts before shipment, making sure they are all in the best condition. Afterwards, our warehouse team ensures the best packing option depending on the dimensions, weight, and features of the part.

Deadline for orders with parts that are on stock and can be shipped out the same day: 16:00. For orders through OEMs 15:00.

We deal mainly with GE, Canon, Siemens and Philips, through our large network we can support on all brands.

We sell parts for all medical imaging equipment: UL, CT, MRI and X-ray.

The most common type of payment is through bank transfer. Here you have our bank details:

Jyske Bank EUR
Account No.: 0001102673
Swift code: JYBADKKK
IBAN: DK9750590001102673

Sometimes we are selling our parts on ‘exchange’, which means that we can offer you a better price if you ship the defective part to our facilities. We will specify when quoting you.

Yes we sell our parts with warranty. The parts from our stock are usually sold with a 30 days warranty. The ones we are sourcing are sold with different warranties, we always specify it when we send you the quote.

Of course, if it should happen that you have an issue with any of the parts, we have sold to you, please let us know as soon as possible in order for us to support you with a solution. We will need a brief description of the problem and images or small videos documenting the issue will be also appreciated. Depending on the case, we should be able to send you a replacement part. In case there is no replacement part available, and the claim is approved, we will proceed with a refund.

Of course, if it should happen that you have an issue with any of the parts, we have sold to you, please let us know as soon as possible in order for us to support you with a solution. We will need a brief description of the problem and images or small videos documenting the issue will be also appreciated. Depending on the case, we should be able to send you a replacement part. In case there is no replacement part available, and the claim is approved, we will proceed with a refund.

Unfortunately, we do not offer renting of parts. Our main business is not repairing parts, but we are always willing to help our customers. Therefore, in case you need a repair, you can always check with us. We might have a partner who can assist.